9 Responses

  1. jaklumen
    jaklumen November 7, 2014 at 10:51 pm | | Reply

    I wish I had read this a lot sooner– but I assure you, I did figure out most of these things on my own.

    I have been waiting for a surgical procedure to be done for a long time– insurance finally approved it, but I’m still waiting for it to be scheduled. Actually, Jana, I’ve dealt with office staff that has been rude, incompetent, etc. despite doing most of what you’ve listed. The orthopedic clinic office staff has been very helpful (and yes, doing what you did worked, pretty much in the manner you have described), but, the pain clinic? Naw, I had to visit them in person to get prescriptions filled, or, most recently, I had to call to find out why they hadn’t filled a critical prescription– the answer was my doctor finally jumped ship and moved to Texas.

    I will gladly tell anyone here that all of your steps *absolutely* apply to the vast, vast majority of healthcare workers. But, I guess part of my problem is I don’t have enough money to buy good healthcare. No, really. Medicaid, Medicare. More so Medicaid; at least two of my friends received better treatment because they had a private insurer as their secondary to Medicare and NOT state coverage, i.e. Medicaid.

  2. Annie
    Annie November 8, 2014 at 6:40 pm | | Reply

    Bwahahahahaha! Awesome. Also? I’m really glad I don’t have your job.

  3. Michelle
    Michelle November 10, 2014 at 1:19 pm | | Reply

    Okay..okay OKAY!! I really DID accidentally dump most of a prescription down my sink once. But it was thyroid medicine…so calling as asking for a refill probably didn’t raise any eyebrows.

    And why am I not at all surprised by reading how shitty people can be? I don’t understand how people DO NOT UNDERSTAND that if you are nice..you will likely be treated nice in return.

    I do that at work…totally different work..but same outcome. If you call me because your computer isn’t doing what you want it to do and you are shitty about it? It’s gonna take a while for me to fix it.

  4. Sandy Ramsey
    Sandy Ramsey November 24, 2014 at 4:14 am | | Reply

    Yep. Been here before.

    I was a medical billing supervisor for a pain management doctor in my previous life. I have been on the receiving end of every single one of these! I think my favorite moment was when I was pregnant and was walking down the hall with my coffee and breakfast in hand and sitting in the hallway was one of the more notorious addicts who had apparently abused and run out of her Oxy. She was sitting there, looking like roadkill, holding a bowl she was puking into. Since I used to come in earlier than the rest of the girls I was the only one there. I couldn’t even deal.

    I loved reading this. It brought it all back. Is it sad to say that sometimes I miss it??

If you don't comment, then I'm just talking to myself -- and I do too much of that already.

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