11 Responses

  1. Spoken Like A True Nut
    Spoken Like A True Nut June 30, 2016 at 11:19 am | | Reply

    Ugh. I hate crappy customer service. I worked retail for seven years and I would never have DREAMED of trying to pull some of the stuff I see employees get away with these days. No, the customer is not always right, but whether they are or they aren’t, you’re still paid to deal with them in a professional manner. You have my full permission to bitch about me with your coworkers the second I’m out of earshot, but until then, check the attitude.

    I once had a server at a restaurant roll his eyes at me when I pointed out my burger bun had mold growing on it. Acted like it was the biggest inconvenience in the world to take it back to the kitchen and have them make me a replacement that wasn’t blue and fuzzy. Sorry? I guess I was supposed to smile and thank him for the free penicillin.

    Unrelated to customer service, I know all too well the heartbreak of discontinued Body Shop scents. To this day I still mourn the demise of their Leap fragrance from the 90s. My condolences on the loss of your White Musk Libertine.

  2. Michelle
    Michelle June 30, 2016 at 11:52 am | | Reply

    I am so annoyed on your behalf. I want to kick her in the shins.

  3. meonatrip
    meonatrip June 30, 2016 at 3:19 pm | | Reply

    I feel your frustration. We do so much online that when we shop in person, it almost seems even MORE important that the customer service is excellent….otherwise, I might as well go right back and shop on my laptop. Do these clerks realize they could lose their jobs if they lose customers in the store?

  4. MaggieMay
    MaggieMay July 1, 2016 at 1:45 pm | | Reply

    She learned her customer service skills from her corporate HQ. OMG – and retailers wonder why online shopping is so popular! I would have just lost it – congrats on being a grown up!

  5. Lizzi
    Lizzi July 1, 2016 at 1:56 pm | | Reply

    Good GRIEF! I want to write to your store as well and complain on your behalf that their manager is a dick! There is absolutely no need EVER EVER to treat a customer like that.

    There are policies which teach appropriate customer service, and everyone KNOWS what it looks like, same as everyone KNOWS what it *doesn’t* look like. And that was appalling.

If you don't comment, then I'm just talking to myself -- and that is just weird.

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